Demo
See New Phase Engage in action
Walk through exactly what happens when a customer lands on your website and starts a conversation — from first hello to a confirmed booking and a follow-up.
1. Welcomes website visitors
The assistant greets visitors in your brand colours under a name you choose, and can offer help based on behaviour — such as a visitor lingering on your pricing or services page.
2. Answers customer questions
Opening hours, services, prices, delivery, branches and policies are answered from your own business knowledge, day or night.
3. Understands customer intent
Engage classifies each conversation — general enquiry, pricing, product availability, quotation, booking, reschedule or complaint — and responds accordingly.
4. Captures leads
When there's a real opportunity, Engage asks for the requirement, the customer's name and the best contact number, and scores the lead from Low to Hot.
5. Helps with bookings
It confirms the service, offers available times, captures the customer's details and confirms the booking, then sends confirmations and reminders.
6. Escalates to your staff
Complaints or unknown questions are handed to a person with the full conversation and a short summary, so your team can pick up mid-conversation.
7. Reports engagement analytics
Your dashboard shows conversations handled, questions asked most often, unresolved chats, new and hot leads, and bookings captured.
Frequently asked questions
- What is an AI receptionist?
- An AI receptionist is an assistant on your website or WhatsApp that greets customers, answers their questions using your business information, captures their details and helps them book — instead of leaving an enquiry unanswered until someone is free.
- How is Engage different from a normal chatbot?
- A normal chatbot follows a fixed menu of buttons. Engage understands what the customer is asking, answers from your real business knowledge, recognises buying intent, captures lead details and can hand the conversation to a person with a full summary.
- Will it make up answers about my business?
- No. Engage answers from the knowledge base built from your website and workspace settings. If the information isn't there, it tells the customer it doesn't have that detail and offers to pass the question to your team.
- Do I need a developer to install it?
- No. You copy one snippet into your website, or connect WhatsApp. Onboarding imports your existing website content so there is very little to configure by hand.
- Does it work for South African businesses?
- Yes. Engage is built for South African small businesses, prices in Rand, and supports WhatsApp — the channel most local customers already use.
Try it on your own business
Add your website address and see what Engage learns about your services, hours and policies before a single customer speaks to it.
Prefer a guided walkthrough? Talk to our team.