Your business is busy. Your AI assistant isn't.
Never miss another customer enquiry.
New Phase Engage answers your customers instantly, takes bookings while you're busy and follows up automatically — on your website and on WhatsApp, day and night.
30 days free • No credit card required • Cancel anytime • Plans from R99/month
We call within one business day. Your details are only used to contact you about Engage.
- Answers only from information you approve
- A real person can take over anytime
- POPIA-conscious, hosted for South African businesses
- Set up in minutes — or we do it for you
Enquiries don't wait for you to be free.
They message after hours
Most enquiries arrive when you're with a client, driving or closed — and go unanswered until morning.
They ask the same questions
Prices, hours, parking, availability. Answering them by hand eats the time you need for paying work.
They move on
A customer who waits for a reply usually books with whoever answered first.
Engage picks up every one of those conversations — in seconds, in your own words.
Watch a customer enquiry turn into a booking.
Tap through a real conversation — from first message to a returning customer.
Thandi M.
WhatsApp · new enquiry
30 days free • No credit card required • Cancel anytime
Turn customer conversations into action.
Respond
Never leave a customer waiting.
AI answers common questions using the business's own information and hands conversations to staff when human assistance is needed.
Book
Let customers book while you're busy.
Engage can check availability and handle bookings, confirmations, cancellations and rescheduling.
Follow up
Don't let good customers disappear.
Automate confirmations, reminders, review requests, rebooking and other repetitive customer journeys.
You shouldn't have to learn your software. Just ask.
Ask Engage is the AI copilot built into New Phase Engage. Owners, managers and staff can ask a plain question and get a straight answer — or be taken straight to the right screen.
Ask Engage
Your copilot inside the workspace
Answers use only the data your role is allowed to see.
From enquiry to repeat customer — automatically.
One connected customer journey. Less manual work.
01
Customer message
02
AI response
03
Customer details
04
Booking
05
Confirmation
06
Reminder
07
Follow-up
08
Repeat customer
Built for businesses where every enquiry matters.
Different businesses. Same problem — customers need answers quickly.
Your team sees everything in one place.
Website chat, WhatsApp conversations, bookings and AI handovers can be managed through one shared business workspace.
- One shared conversation workspace for the whole team
- Clear hand-off from AI to a real person, and back again
- Bookings and customer history attached to every chat
Conversations
Thandi M.
AI handlingAre you open Saturday?
Sipho D.
HumanCan I move my 3pm?
Aisha K.
ResolvedThanks, see you then!
Are you open Saturday?
Yes, 8am–5pm. Want me to check availability?
Customer
Thandi M. · 4 visits
Last booking: Full Colour, 12 Aug
Try it with your business.
Start with a 30-day free trial.
- See how many enquiries Engage can handle.
- See how many bookings it can capture.
- See how much follow-up you can automate.
No long-term commitment. Upgrade when Engage starts doing more of the work.
One assistant. Every branch.
Each branch keeps its own address, opening hours, services and availability. Customers never have to pick from a menu first — Engage works out the branch from the conversation and only asks when it genuinely can't tell.
- Branch-specific opening hours and availability
- Different services and prices per branch
- Bookings land on the right team's calendar
Sandton
12 Rivonia Rd
Mon–Sat · 08:00–17:00
Full Colour, Cuts, Treatments
Rosebank
5 Keyes Ave
Tue–Sun · 09:00–18:00
Cuts, Treatments
Customer: “I'd like to book at your Sandton branch.”
Engage: understands the branch, checks Sandton's diary and books there — without asking again.
Start with your website. Engage learns the rest.
Paste your website address and Engage reads your public pages — services, pricing, opening hours, locations, FAQs, and cancellation, refund and rescheduling policies. You review it before it goes live.
Engage never invents a policy. If a refund or cancellation rule isn't verified, it says it couldn't find the information and offers to put the customer through to a person.
See what Engage would learn
No signup needed. This shows the checklist Engage works through when it reads a website during setup.
Start free. Pay when Engage starts doing the work.
Every business starts with a 30-day free trial. No long-term commitment. Upgrade when Engage starts creating value for your business.
Starter
For small businesses getting started.
R99 /month
- 30-day free trial
- 1 location
- Up to 100 confirmed bookings/month
- Website chat widget
- Customer details capture
- Basic workflows
- Ask Engage
Most popular
Growth
For growing businesses that want more automation and customer engagement.
R299 /month
- 30-day free trial
- Up to 3 locations
- Up to 500 confirmed bookings/month
- Website chat widget
- Customer details capture
- Booking automation
- Follow-ups & reminders
- Full workflow engine
- Ask Engage
- Analytics
Enterprise
For groups, franchises and businesses with larger volumes.
Custom
- Multiple locations
- Multi-workspace support
- Consolidated analytics
- Advanced workflows
- Advanced controls
- Custom integrations
- Dedicated support
Prices in South African Rand, excluding VAT. Cancel anytime. Usage is measured by confirmed bookings captured through Engage. See our Cancellation & Refund Policy.
A confirmed booking is an appointment or reservation successfully captured and confirmed through New Phase Engage. Enquiries, conversations, cancelled bookings and unsuccessful booking attempts are not counted as confirmed bookings.
Questions people ask before they start
Do I need a website to use Engage?+
No. Engage works on WhatsApp on its own, so businesses without a website can still answer enquiries and take bookings. If you do have a website, Engage can also answer there.
Where does the AI get its answers?+
Only from information you give it — your website pages, services, prices, hours and policies, which you review and approve during setup. If something isn't in there, Engage says it doesn't have that information and offers to pass the customer to a person. It does not make up policies.
Can a real person take over a conversation?+
Yes. Your team sees every chat in one shared inbox and can step in at any moment. Engage also hands over automatically for complaints, refunds or anything it can't answer.
What happens after the 30 days?+
You choose a plan from R99 a month, or you stop. No credit card is needed to start the trial and there's no long-term contract.
How long does setup take?+
Most businesses are answering customers the same day. You can do it yourself in a few minutes, or our team will set it up for you at no charge.
What does it cost?+
Starter is R99 a month for up to 100 confirmed bookings, Growth is R299 a month for up to 500. Prices are in Rand, excluding VAT, and you can cancel anytime.
Stop losing customers because you're too busy to answer.
Set up your assistant in minutes — free for 30 days, no credit card.
Free 30-day trial · we set it up for you
Let us set up your assistant — free
Leave your details and a few quick answers. We'll call you, build your Engage assistant, teach it your business and switch it on — free for your first 30 days. No credit card, no setup fee, cancel any time.
Try Engage free for 30 days
No credit card · cancel anytime